Knowledgebase : Pre-Sales
Yes, prices are nett. There is no GST.
Yes, our servers are hosted in Singapore. Our Datacenter, Tata Jurong, is located at Jurong East in Singapore. More information about our datacenter can be found in this URL: http://www.apc.sg/about-apc-hosting.php#APC Hosting Datacenter [http://www.apc...
Unfortunately, it is not possible to estimate the disk space you require base on looking at your website as we do not know the size of the image or videos you may have on your website. You will have to check with your developer the amount of disk space yo...
Yes, Antivirus software is installed on the server for our shared hosting services. For non shared hosting services (VPS/Cloud/Dedicated Server, etc.), we provide optional Antivirus software at an additional cost. Please send us an email to sales@apc.sg...
Yes, APC Hosting's network is protected by both network level and data center level. Our DDoS detection & mitigation services are supported 24/7 by Security Operations Centers team to stop attacks in real time even before reaching our network. Once a DD...
We do perform regular system backups for our shared hosting services. However it is not available for customers to use as it will only be activated in the event of a disastrous failure where we will restore the entire server. Although our system backups a...
Yes, we provide 24/7 Technical Support through our ticket & live chat system. Acknowledgement of enquiries will be within 1 hour. Problem resolution will be within 4 hours response time. For network failure, it will be as per our Network SLA http://www....
Simply sign up for a hosting plan with APC. Once payment is made for invoice, our system will send you a provisional email which contains the information for the nameserver. Next, you can seek assistance from your domain registrar to change the name ser...
Let's start with the migration of website. First, you will need to backup your website by generating the full back up from your current cPanel or Plesk control panel with your existing provider. Once the backup is generated, download the backup file to ...
Yes, it is possible. You can use the add-on domain function in your control panel. However, we do not recommend this as the performance of your website will be affected. This is due to the add-on domain sharing the same resources (eg. disk space, bandwidt...
APC Hosting can assist with your migration if you have purchased a new Shared Hosting or Reseller Plan. To request for the migration assistance, please contact us at support@apc.sg to fill up a migration form and to schedule for a migration time slot. Th...
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