Knowledgebase : Billing
To retrieve the addon service information (in this case it is dedicated IP) that you purchased for your main service, please use the following guide: - Login to our billing area > https://billing.apc.sg/clientarea.php - Click on "Services" on the top bl...
You can reset your billing account password here: https://billing.apc.sg/pwreset.php
To access APC emails, log into your APC billing account at https://billing.apc.sg/clientarea.php and follow the steps below with reference to the screenshots below. 1. Click on the greeting "Hello, !" at the top right of the screen.  2. Click "Emai...
To add/update sub-contact details, please refer to the below guide. 1. Please login your billing area at https://billing.apc.sg/clientarea.php 2. Click on the green "Update" button. 3. Click on "Contacts/Sub-Accounts" tab on the left. 4. Proceed to updat...
USING AVAILABLE CREDITS If you have credits in your account, you can use the available credits to pay for the invoices. Login to our billing area > https://billing.apc.sg/clientarea.php On the main page of the billing area, click on "Invoices". Select ...
To make payment by credit card, please use the following guide. If you wish to make recurring credit card payment, you can inform us at billing@apc.sg. 1. Please login to our billing area > https://billing.apc.sg/clientarea.php 2. Click on "Invoice".  ...
To purchase Dedicated IP for your service, kindly use the following guide: - Login to our billing area > https://billing.apc.sg/clientarea.php - On the top blue bar, click on "Services" > "My services"   - Click on the service that the addon is purcha...
Our invoice are e-invoice. If you wish to have the invoice as PDF or print it out, you may use the following guide on how on how to do so. - Login to https://billing.apc.sg/clientarea.php - Click on "Billing" and select "My Invoices".   - A list of in...
If you wish to cancel your domain service with APC, kindly follow the guide below: - Login to our billing area > https://billing.apc.sg/clientarea.php - Click on "Domains" > "My domains". - Under the domain that you wish to cancel, click on the tool ...
To request for cancellation of your hosting service, kindly proceed to log in to your billing area https://billing.apc.sg/clientarea.php and refer to the steps and screenshots below. * Under 'Services' tab, select 'My Services'. * Next, locate your s...
In this example we will use two terms, owner and new person.   Owner: The person who presently holds the ownership of the domain name and service. New person:  The person whom you want to transfer the ownership for domain name/hosting service to.   S...
To update the contact information of domain name for example "transferdomain.com" please follow the below steps 1. Please login your billing area at https://billing.apc.sg/clientarea.php 2. Go to "Domain" button and click on "My Domains".  3. Click on ...
To update your main contact details, please refer to the below guide. 1. Please login your billing area at https://billing.apc.sg/clientarea.php 2. Click on the green "Update" button. 3. Under "My Details" tab, you may proceed to update your details. 4. ...
You may follow the following guide to upgrade your shared or reseller hosting to the next higher tier plan - Login to our billing area > https://billing.apc.sg/clientarea.php - On the top blue bar, click on "Services" > "My Services".  - Click on the c...
If you wish to enable recurring payment by credit card, you will need to ensure that our system has your credit card information.   1. Login to billing area > https://billing.apc.sg/clientarea.php 2. On the right side of the blue bar at the top, click ...
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