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To activate cloudflare service on your hosting account with APC, please use the following guide.  Login to your cPanel control panel. Scroll down to the “Software” categories and click on “CloudFlare”.   Click on “Sign up”.   Fill up the form an...
To retrieve the addon service information (in this case it is dedicated IP) that you purchased for your main service, please use the following guide: - Login to our billing area > https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/cli...
Yes, prices are nett. There is no GST.
Yes, Apache, Tomcat and PHP are supported on both Linux and Windows shared hosting. However, Ruby on Rails is only supported on Linux Shared hosting. For more information, you may visit the links below. Linux Web Hosting - http://www.apc.sg/linux-web-h...
Yes, our servers are hosted in Singapore. Our Datacenter, Tata Jurong, is located at Jurong East in Singapore. More information about our datacenter can be found in this URL: http://www.apc.sg/about-apc-hosting.php#APC Hosting Datacenter [http://www.apc...
There is no RDP/SSH access to the server for shared hosting. However for our VPS/Cloud/Dedicated Server, you can access the server through RDP or SSH.
Yes. For cPanel, you can purchase a Dedicated IP to preview your website. Note that there is no preview link in cPanel due to security issue. For Plesk, there is a preview link for you to preview your website. However, the preview may not display correc...
Yes, you can purchase SSL from us even if your website is not hosted with us.
Yes, you can do so by logging in to your billing area here: https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] If there is any difference, the amount will be pro-rated to you.
Unfortunately, it is not possible to estimate the disk space you require base on looking at your website as we do not know the size of the image or videos you may have on your website. You will have to check with your developer the amount of disk space yo...
To change your DNS Record, please log in to your cPanel and click on "Zone Editor”. Click on “Manage” for the domain DNS record that you wish to change. Filter either by the DNS record type or change the page size to “100” to show 100 entries. Click...
To change your DNS Record, please log in to your Plesk control panel and click on "DNS Settings". Next click on "Add Record".
If you have purchased a domain from us, kindly login to your APC billing account at https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] and follow the below guide to do so. Take note after completing the below process, ...
All domains purchased from APC comes with DNS Management. You can use Ascio’s / Public Domain Registry’s / OpenSRS's nameservers depending on who your current domain registrar is. If you do not know which nameserver you should use, please send in an email...
Currently, we do not have 24/7 support. However, our ticket system is monitored 24/7 for emergencies such as network or hardware failure. - For network failure, it will be as per our Network SLA http://www.apc.sg/network-sla.php [http://www.apc.sg/networ...
Yes, Antivirus software is installed on the server for our shared hosting services. For non shared hosting services (VPS/Cloud/Dedicated Server, etc.), we provide optional Antivirus software at an additional cost. Please send us an email to sales@apc.sg...
Yes, APC Hosting's network is protected by both network level and data center level. Our DDoS detection & mitigation services are supported 24/7 by Security Operations Centers team to stop attacks in real time even before reaching our network. Once a DD...
We do perform regular system backups for our shared hosting services. However it is not available for customers to use as it will only be activated in the event of a disastrous failure where we will restore the entire server. Although our system backups a...
To know what port you should be using when setting up your email in your PC, kindly refer to the following guide. For cPanel services: SMTP Port: 25 or 587. Type of connection available to use for this port number: TLS IMAP Port: 143. Type of conn...
To enable outgoing/smtp authentication, kindly follow the below guide.
For managing Greylisting in your cPanel, kindly follow the below guide. 1. Login to your control panel 2. Select Greylisting 3. Enable/Disable Greylisting as per your preference
To setup your Exchange service on your iPhone device, please use the following guide: - Go to "Settings" - Look for "Mail, Contacts, Calendars" - Click on "Add Account" - Click on "Exchange"   - Fill in the "Email", "Password" and "Description...
If you wish to use HTTPS instead of HTTP for your site, you will need to ensure a SSL certificate is installed in the control panel. If you do not have a SSL certificate installed, you can consider to either purchase a SSL from APC [https://www.apc.sg/s...
If you wish to use HTTPS instead of HTTP for your site, you will need to ensure a SSL certificate is installed in the control panel. If you do not have a SSL certificate installed, you can consider to either purchase a SSL from APC [https://www.apc.sg/s...
Free SSL from Certificate Authority from Let’s Encrypt and Comodo are automated and open services that allow you to create SSL certificates on your site without any email validation needed. However, there are differences between Free SSL and Paid SSL. R...
You can reset your billing account password here: https://www.apc.sg/billing/pwreset.php [https://www.apc.sg/billing/pwreset.php]
It takes roughly 7 to 14 days for a domain transfer to complete. When a domain transfer is in "Awaiting Registrar" status of the process, it means APC's domain registrar is awaiting your current registrar to respond. This can take up to 7 days. The ti...
You can send 400 emails per hour.
To access APC emails, log into your APC billing account at https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] and follow the steps below with reference to the screenshots below. 1. Click on the greeting "Hello, !"...
To setup cloudflare in your Windows Plesk Hosting account kindly follow the below steps. Please note that once cloudflare has been activated DNS service would be handled by cloudflare. APC would not be responsible for any downtime or maintenance by cloudf...
To add/update sub-contact details, please refer to the below guide. 1. Please login your billing area at https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] 2. Click on the green "Update" button. 3. Click on "Contacts/S...
To check statistic for your hosting account, please use the guide below: - Login to your control panel. - Once logged in, look for "Awstats". - It will list the domains that you have. Decide on which domain's statistic you wish to view and click on ...
To check statistic for your hosting account, please use the guide below: - Login to your control panel - Once logged in, look for "Web Statistics"
To disable the ModSecurity, login to your cPanel control panel, look for "ModSecurity" and click on "Off".  Then kindly either refresh your browser by pressing F5 on the keyboard, try another browser or another Internet network to try.
If you encounter network issue such as slowness or non responsive when attempt to connect to your APC service, you will need to provide us the ping, trace route and your IP address. Ping is a basic Internet program that allows a user to verify that a pa...
Simply sign up for a hosting plan with APC. Once payment is made for invoice, our system will send you a provisional email which contains the information for the nameserver. Next, you can seek assistance from your domain registrar to change the name ser...
1. Go to hosting settings under yourdomain.com and turn on SSL support 2. Next go to SSL Certificates and install the SSL. Certificate (*.crt) * > www_yourdomain_com.crt CA certificate (*-ca.crt) > COMODORSADomainValidationSecure
To make payment by credit card, please use the following guide. If you wish to make recurring credit card payment, you can inform us at billing@apc.sg. 1. Please login to our billing area > https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/b...
Let's start with the migration of website. First, you will need to backup your website by generating the full back up from your current cPanel or Plesk control panel with your existing provider. Once the backup is generated, download the backup file to ...
To purchase Dedicated IP for your service, kindly use the following guide: - Login to our billing area > https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] - On the top blue bar, click on "Services" > "My services"  ...
To renew your domain, kindly log in to your billing area here: https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] and refer to the steps below. 1. Click on "Domains" tab. 2. Select "Renew Domains". 3. Tick the domain...
Our invoice are e-invoice. If you wish to have the invoice as PDF or print it out, you may use the following guide on how on how to do so. - Login to https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php]  - Click on "Bi...
To setup SPF records in your Windows Plesk Hosting account kindly follow the below steps. 1. Generate an SPF record by visiting http://www.spfwizard.net/ [http://www.spfwizard.net/] 2. Click on “DNS Settings” in your plesk panel. 3. Click on “Add Re...
To request for cancellation of your service, kindly proceed to log in to your billing area https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] and refer to the steps and screenshots below. * Under 'Services' tab, sele...
For the transfer of your domains, you can transfer after you have created your billing account https://www.apc.sg/billing/register.php [https://www.apc.sg/billing/register.php] with us. Once you have created your APC billing account, you may log in to y...
To update your main contact details, please refer to the below guide. 1. Please login your billing area at https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] 2. Click on the green "Update" button. 3. Under "My Details"...
Once you have signed up with our hosting service, you may log in to your cPanel/Plesk control panel and follow the steps below to upload your files. * Click on "File Manager". * Click "Upload". * Click on "Select File" button and select your backu...
Let’s Encrypt is a free, automated, and open certificate authority from the Internet Security Research Group (ISRG). It enables anyone to install a free trusted SSL certificate on their website and benefit from the enhanced security an encrypted connectio...
We will contacted you via email to check with you what is the hosting domain name the dedicated IP should be assign to. Once the dedicated IP has been assigned, there will be downtime and it may requires 24 to 48 hours for the propagation to complete. ...
Yes, it is possible. You can use the add-on domain function in your control panel. However, we do not recommend this as the performance of your website will be affected. This is due to the add-on domain sharing the same resources (eg. disk space, bandwidt...
Unfortunately it is not possible to upgrade just the bandwidth. You will have to upgrade to the next tier plan if you require more bandwidth/disk space.
Yes, our Cloud Server is scalable and you can add more disk space/ram/vCPU if you require more in future. Your data will remain in the server.
As java application deployed is base on the filename of your war file, if you wish to deploy your java application to httpdoc folder so that when user visit your website (example, domain.com) it will load, please note that this will not be possible curren...
APC Hosting can assist with your migration if you have purchased a new Shared Hosting or Shared Reseller Plans. For more information on what plans are eligible for APC Hosting’s assistance in migration, kindly contact sales@apc.sg.   * Kindly ensure...
If you wish to install SSL certificate on your Plesk hosting service with APC, kindly note that you will have to purchase a dedicated IP as it is a requirement in order for the SSL to work. Kindly visit this link to place the order for the SSL certifica...
If you wish to enable recurring payment by credit card, you will need to ensure that our system has your credit card information.   1. Login to billing area > https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php].   2. ...
If you have purchased a domain from us, kindly login to your APC billing account at https://www.apc.sg/billing/clientarea.php [https://www.apc.sg/billing/clientarea.php] and follow the below guide to do so. To elaborate if you have a dedicated IP from A...
To enable TLS on MAC, please use the following guide: Kindly note the following guide is base on Macintosh OS X 10.4 using Apple Mail 2. Kindly note for newer Apple Mail version, the location of the mentioned function may be different. If you are using...
STARTTLS is a way to take an existing insecure connection and upgrade it to a secure connection using SSL/TLS. To change your existing connection to TLS in your Outlook, please use the follow guide. Kindly note that this guide uses Outlook 2007 and ne...
Telnet is generally used for checking connectivity from your location to your APC’s server destination ports.  For example to check if the network you are using allows you to connect to a certain port at your server. How to perform a telnet test from y...
Universal SSL uses SNI which is a relatively newer technology than what is used for Paid SSL. Therefore Paid SSL is compatible with all desktop browsers while Universal SSL is compatible with only some modern desktop browsers. For Universal SSL, traffic...
A normal SSL certificate secures a single domain name.. A Wildcard SSL certificates secures multiple sub-domains of a single domain name. For example, a single Wildcard certificate can secure www.yourdomain.com, blog.yourdomain.com, and mail.yourdomain....
The email size and attachment limit is 50MB.
Our Network SLA is 99.9% network availability and connection to your servers. Yes, there will be re-imbursement for network unavailability based on our Network SLA page here: http://www.apc.sg/network-sla.php [http://www.apc.sg/network-sla.php]
Due to the nature of Open Source Content Management Systems (CMS), CMS like Wordpress and Joomla,  although easy to use and customize, they are very prompt to being hacked. Many users are usually not even aware they are using compromised themes and plugin...
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