Knowledgebase: Pre-Sales
Do you provide 24/7 Support?
Posted by Simon  , Last modified by Jackson   on 23 June 2018 12:28 PM

Yes, we provide 24/7 Technical Support through our ticket & live chat system.

Acknowledgement of enquiries will be within 1 hour.
Problem resolution will be within 4 hours response time.

For network failure, it will be as per our Network SLA
For hardware failure, it will be as per our Hardware SLA
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