Support Center

APC Hosting's Support Center is dedicated to provide timely assistance to potential issues that our customers may encounter.

By offering different levels of support, most customers can locate a solution from our first level of support. If those areas fail to help or resolve, we do offer ticket, email, live chat & phone support to provide the needed assistance.

We have listed our channels below, by number, to display the level that support channel provides ( 1 being self serve and 4 being escalated support ) . When an issue arises, please follow the sequence of channels to locate a solution or notify us of the issue.

Our dedicated support team is available during our operating hours to assist you. For emergency (network or hardware failure) outside of operating hours, please submit your request to our ticket system which is monitored 24/7.

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[1] FAQs

Browse our comprehensive FAQs knowledge database to find the most commonly asked questions and solutions.

 

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[2] Ticket Support

Our ticket system simplifies & facilitates the submitting and tracking of support requests to ensure prompt resolution of support issues. Monitored 24/7 for any emergency request.

Acknowledgement of enquiries will be within 6 hours.
Problem resolution will be within 24 hours response time.

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[3] E-mail Support

We strongly recommend the use of our ticket system for submitting of support request due to the better tracking of the issues and faster problem resolution.

However, in any case you will need to e-mail us, please do so here.

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[4] Live Chat / Phone Support

For emergency support, we offer escalated support channel through our live chat & phone support during our operating hours.

For us to assist you better, please have your ticket number ready before contacting us.

Please contact us here.

network status

Network Status

To view our network status, please click here.

payment modes

Payment Modes

We accept a wide range of payment modes to ensure all of our clients are able to enjoy our services without experiencing any difficulty in making payments.

Support Center

 

Testimonials

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I run a free online classifieds ad site covering all corners of Zambia. Offering high quality services with flexible scripting and reliable service is a priority for such a business especially when we depend on revenue from premium adverts only. APC Hosting has a very flexible and affordable payment system which has enabled me to not only afford to pay for the hosting and running of the website, but also to get a very high quality service. I even plan on adding more domains and services with APC Hosting!

- Isaac Munjunga, BuyInZambia



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