Support Services

Server Management

Server Management for Linux or Windows (per server). Includes Operating System, Control Panel and Third-party scripts management.

Service Includes

  • 1 Hour of Support Time Monthly (Minimum block of 15 minutes per issue).

  • 24/7 Basic Support

  • 5-Min Interval Server Uptime Monitoring (Ping / HTTP)

  • 50 GB Backup Space Provided

  • Monthly Report

  • Services covered

  • Installations

  • Updates & Patches

  • Security

  • Support

  • Optimization

  • Backup & Recovery

  • Migration

  • Server Monitoring

    Administrative Request

    • Administrative Request includes any administrative request by customers to make changes to their existing services with APC Hosting.

    • This includes, but is not limited to, change of hosting server, reset of hosting accounts and change of domain name used for the accounts.

    Professional Support Service

    • 1 Hour of Support Time.

    • Additional Support Hours are available in block of 1 hour.

    • For Support Request outside of office hours, there is a surcharge of 100%.